Our Mission

At IDEAL, our goal is to keep our customers’ homes safe and comfortable by providing outstanding service in all things plumbing, heating and air conditioning. Whether you have an emergency situation, an upgrade, or just routine maintenance, we want to know that you are completely satisfied with the work that we do for you.

How do we achieve our mission?

• We make sure that our tools and equipment are state-of-the-art and of the best quality.
• We stay at the top of our industry by knowing all of the latest methods and keeping abreast of the latest technologies through continuing education programs.
• Our experience and knowledge combined gives you the best possible service. You’ll receive the benefit of the latest techniques as well as the best methods based on our experience.
• Your safety and the safety of our team are top priorities.
• Your trust matters to us. If your experience has lacked in any way, please tell us, and we will do what it takes to turn it around.

At Ideal, people come first.

Above all else is the protection and well-being of our employees and those we serve. We view safety as our greatest responsibility and we strive for an accident-free workplace through awareness, planning, consistency and a thorough system of checks and balances. Our safety programs include weekly safety talks, safety score cards, in house OSHA 10 and OSHA 30 training.  All of this and more has earned our team an industry-leading Experience Modification Rate (EMR) of .49.

How can we serve you better?

Your feedback is very important to us. Please let us know how we’re doing, and share any thoughts on how we can improve.